Call for papers for the 1st IWA Utilities Conference Customer Connection

The customer connection is the central topic at the first IWA European Utility Conference for the water supply and sanitation sector. Traditionally water supply and sanitation companies are technically focused. Water treatment and water distribution are well known primary processes. Attention to customers however has been marginal in many countries. Until recently, customers have been regarded as connections with a number, and not as the reason for the water companies’ existence. In the water sanitation field the relation with customers is even weaker. This conference will be held in Maastricht the days 14-16 June 2007.

Papers will presented on customer satisfaction, cost and regulation, benchmarking, new technologies, risk management and public acceptance, marketing and customer aid. Submissions of papers are welcome till 15 May 2007. If selected, a full manuscript must be submitted on schedule for inclusion in the conference proceedings.

A selected number of papers and posters will be reviewed for publication in the IWA Journal Water Science and Technology.