ACWUA- GIZ 6th Regional Training Program: Key Performance Indicators and Benchmarking for Water Utilities in the Arab/MENA Region

Why this course?
Water utilities in the MENA region are striving hard to improve their efficiency, the quality of their services and the level of their overall performance. Despite some important differences in the legal status of water service providers and the institutional set-up of the water sector, the challenges throughout the MENA region remain similar. Key performance indicators for water supply and wastewater are a good instrument in helping to manage the utility. Indicators well set up and appropriate for the utility can provide information on all the important aspects on the process as well as on the corporate level. 

Objective of the training:
The training aims to enhance knowledge on internationally accepted performance indicators and benchmarking systems as well as on practical applications in the MENA region. The exposure to international and regional applications will lead to an in-depth exchange of experience and lively discussion (1) to contribute to the development of useful indicators at national or organizational level, and (2) to promote common indicators for use within the MENA/ Arab Region in the context of the mandate of ACWUA.

• Expand your understanding for PIB as key to business performance
• Enhance competencies for introducing and implementing performance indicators at various levels
• Enhance knowledge on "PI " and "benchmarking systems " for water and waste water management
• Increase knowledge of participants on benchmarking systems and performance indicators,
• Make participants aware of new trends at international and European scale,
• Increase participants skills and competences to develop practical applications adopted to daily work in water utili-ties, ministries, regulators and water associations,
• Enhance skills to contribute effectively towards the development of a regional benchmarking system, e.g. through ACWUA technical working groups, and
• Create opportunity to learn from each other and to share experiences on good practices from the MENA region.

Content:
The training will focus on the following contents:

· Performance Indicators, Standard Performance Indicators,

· Benchmarking, Basic steps in Benchmarking including preparation and planning, Data sourcing, Reporting and analysis. Benchmarking Cycle and Levels, Aspects of Benchmarking System,

· Integration and Action Planning

· Performance Improvement

Who should attend the course?
Managers and supervisors in water/wastewater utilities (members of ACWUA), or other professionals in the water sector from the MENA/ Arab region. They are either involved in developing or managing performance indicators within their departments or contributing to managing benchmarking systems at company or national levels.

Language:
The official language of the training will be mixed Arabic/English. The training will be run by a group of regional trainers and therefore, parts of the training, including group work and practical exposures in utilities will be con-ducted in Arabic.

Training Fees:

· There will be no tuition fees for the ACWUA-GIZ regional training course. GIZ will cover costs for international travel, airport transfer and full board accommodation for participants from partner countries of the German development cooperation (Morocco, Algeria, Tunisia, Egypt, Palestine, Jordan, Syria, Yemen, and Lebanon).

· Other participants are kindly requested to cover travel and full board accommodation costs.

Applications:

The selection of about 30 participants will be done by the organizers latest by 6th September 2012. The selection will be based on qualification, experience, compelling reasons for attending, having a regional balance, and a sound mix of organizational and professional background.

• Download Application form
• Download Course Brochure
• Deadline for submitting applications: 13 September 2012

Please send your applications to:
Eng. Ahmad Abu Saleem: Ahmad_Abusaleem@acwua.org;
Cc: Training@acwua.org

Venue and dates:
The training will be held in Aqaba, Jordan during 14-18October, 2012. The venue will be announced. Participants arrive on the evening of Oct 13 (afternoon) and depart on Oct 19 (morning), unless otherwise arranged.

Certificates:
Participants who pass the exam at the end of the course will get a certificate of successful participation in the training. The certificate will be issued by ACWUA and GIZ. 

For more information: http://www.acwua.org/training/kpi-benchmarking